FAQ

When will I receive my order?

Upon reception of your payment, your products will be sent within a maximum of 2 days through standard postal delivery. Depending on your location, you can expect your products to arrive within 2 days to 14 days.

How does delivery work?

Global standard delivery is free for all our products. All our products are currently sent from France. Therefore, be aware that if you live outside of the European Union, you may have to pay customs and other taxes upon delivery.

When will I receive my order?

Upon reception of your payment, your products will be sent within a maximum of 2 days through standard postal delivery. Depending on your location, you can expect your product to arrive within 2 days to 14 days.

How does delivery work?

Global standard delivery is free for all our products. All our products are currently sent from France. Therefore, be aware that if you live outside of the European Union, you may have to pay customs and other taxes upon delivery.

Which means of payment do you accept?

Which means of payment do you accept?

You can pay by credit card (Visa or Mastercard) or PayPal. All transactions made on our site are secured in a standard way.

You can pay by credit card (Visa or Mastercard) or PayPal. All transactions made on our site are secured in a standard way.

I want to send back a product, how shall I do?

I want to send back a product, how shall I do?

If you wish to return an item, you have a period of 14 days once delivered to do so. Contact us at alex@thefrenchdandy.com to receive detailed return instructions. You will be refunded the price of the product (return shipping costs are your responsibility) within 14 days upon receipt.

If you wish to return an item, you have a period of 14 days once delivered to do so. Contact us at alex@thefrenchdandy.com to receive detailed return instructions. You will be refunded the price of the product (return shipping costs are your responsibility) within 14 days upon receipt.

What fabric do you use?

All our products use 100% pure 14mm silk twill. We have sourced our fabric directly in the Chinese province of Zhejiang, which is internationally renowned for the quality of its silk.

What fabric do you use?

All our products use 100% pure 14mm silk twill. We have sourced our fabric directly in the Chinese province of Zhejiang, which is internationally renowned for the quality of its silk.

Where do you produce your scarves?

All our scarves are currently also produced in the Chinese province of Zhejiang in a state of the art workshop certified for safety and quality by an independent audit agency. We decided to currently locate our production there for three reasons:
1) Zhejiang, being the birthplace of the silk industry, local know-how of the product is unparalleled and allows us to offer very high product quality
2) By finishing our products directly where the silk is produced we have a better control on the quality of our silk and reduce the total distance our goods will have to travel thus reducing environmental impact
3) MOQ is lower than in Western European workshops, therefore allowing us to offer a larger number of designs

Where do you produce your scarves?

All our scarves are currently also produced in the Chinese province of Zhejiang in a state of the art workshop certified for safety and quality by an independent audit agency. We decided to currently locate our production there for three reasons:
1) Zhejiang, being the birthplace of the silk industry, local know-how of the product is unparalleled and allows us to offer very high product quality
2) By finishing our products directly where the silk is produced we have a better control on the quality of our silk and reduce the total distance our goods will have to travel thus reducing environmental impact
3) MOQ is lower than in Western European workshops, therefore allowing us to offer a larger number of designs